Transforming IT Operations for a Growing Manufacturing Company

A TechMonarch Success Story

Client Overview

SilverEdge Manufacturing Pvt. Ltd. is a mid-sized industrial components manufacturer based in Pune, India. With 300+ employees and multiple production units, the company relies heavily on technology for its daily operations—ERP usage, CNC machine integrations, communication systems, and factory-floor connectivity.

Despite rapid growth, their internal IT setup had reached a breaking point.

The Challenge

SilverEdge faced several critical issues:

1. Frequent IT Downtime

Unstable networks, slow systems, and recurring server failures disrupted production and caused shipment delays.

2. No Dedicated IT Expertise

Their 2-member IT team struggled with advanced issues—server patching, cybersecurity gaps, and cloud readiness.

3. Rising Security Risks

Weak email filtering, outdated antivirus, and no SOC monitoring left them open to phishing and malware incidents.

4. Outdated Office IT Infrastructure

Old switches, unmanaged Wi-Fi, and no centralized monitoring led to slow performance and hidden vulnerabilities.

5. Inefficient Vendor Management

The client had to coordinate separately with hardware suppliers, software vendors, and freelance engineers—resulting in delays and miscommunication.

TechMonarch’s Approach

TechMonarch stepped in with a full Managed IT + Infrastructure Revamp plan specifically designed for fast-growing Indian businesses.

1. Deployment of Full-Time Onsite IT Engineer (Supported by L2 & L3 Teams)

We assigned a trained onsite engineer backed by our central NOC and L3 specialists.
This ensured fast resolution of day-to-day issues and expert support for advanced tasks.

2. Complete Office IT Infrastructure Revamp

We redesigned the client’s entire IT environment:

• Replaced outdated switches with Cisco and Aruba equipment

• Implemented VLAN segregation for production, admin, and guest access

• Installed enterprise-grade Fortinet firewalls

• Upgraded their Wi-Fi to centralized, managed access points

• Standardized all desktops and laptops for better performance

• Migrated their mail setup to Microsoft 365

• Installed monitoring agents on all devices and servers

3. Strengthened Cybersecurity Posture

Using our security partner stack—Bitdefender, CrowdStrike, Sophos, Fortinet and our SOC team—we implemented:

• Real-time endpoint protection

• Email security and filtering

• SOC monitoring with alerting

• Weekly vulnerability checks

• Backup automation (Acronis & Veritas)

4. 24/7 NOC Monitoring

Our NOC team began monitoring servers, internet lines, network devices, and firewalls round the clock.
Any alerts were acted on before they impacted production.

5. Pay-As-You-Go Additional Resources

During the ERP migration phase, the client needed extra help.
Instead of hiring more staff, they used our flexible hourly IT resource model—paying only for the actual hours used.

The Outcome

1. 65% Reduction in IT Downtime

Production lines became stable due to proactive network and server monitoring.

2. Faster Issue Resolution

Onsite + NOC + L3 support reduced average ticket resolution time from 6 hours to 40 minutes.

3. Strong Cybersecurity Protection

The company avoided 3 major phishing attempts and blocked multiple malware attacks within the first 90 days.

4. Improved Operational Efficiency

Upgraded Wi-Fi, structured cabling, and better devices sped up communication, ERP usage, and overall workflow.

5. Business Continuity Assurance

With automated backups and disaster recovery planning, the company finally achieved confidence in its data protection.

Client Testimonial

“TechMonarch helped us stabilize our entire IT environment. With their onsite engineer and round-the-clock support, we no longer face outages that disrupt production. Their expertise in IT infrastructure and cybersecurity has given us the confidence we were missing.”
— Rahul Deshpande, Operations Director, SilverEdge Manufacturing

Why This Case Study Matters for Your Prospects

This story is relevant to:

• Manufacturing companies

• Growing Indian businesses

• Teams struggling with IT downtime

• Companies with weak IT security

• Businesses preparing for scaling

• Organizations with small or overburdened internal IT teams

It clearly shows how TechMonarch solves real operational gaps and becomes a long-term IT partner—not just a vendor.